30-Day Guarantee. We want you to love your purchase. If something isn't right, contact us at athlio.mahjong@gmail.com within 30 days of delivery. Damaged, defective, or wrong item: Email us a photo of the item and your order number. We'll send a free replacement or give you a full refund, whichever you prefer. You don't need to send the item back. Changed your mind: You may return unused items in their original condition within 30 days of delivery. Email us first and we'll send you the return address. Return shipping is paid by the customer. Once we receive the item, we'll refund the full product price to your original payment method. Lost package: See 'Lost or stuck packages' in our Shipping Policy. Refund timing: Approved refunds go back to your original payment method within 5-10 business days, depending on your bank. Before opening a dispute with your bank, please talk to us. We answer every email within 24 hours and will make it right.